Community Care of Central Wisconsin to Begin Providing Services on January 1
The Wisconsin Department of Health Services (DHS) and Community Care of Central Wisconsin (CCCW) is holding a series of informational meetings for members and providers in advance of the transition to CCCW as the new Family Care provider for 11 counties in northern Wisconsin. While attendance is not mandatory, the meetings provide an opportunity to meet and ask questions of leaders from DHS and CCCW.
Two informational meetings for providers were held this week. Another session will be in October in Hayward.
Tuesday, Oct. 8, 1 p.m. to 2:30 p.m.
Comfort Suites, 15586 County Road B, Hayward, WI
According to DHS, members currently served by NorthernBridges do not need to do anything to enroll with CCCW. CCCW will be ready to provide long-term care services on January 1.
For questions concerning the transition members and providers can contact DHS at DHSFCWebmail@wisconsin.gov, or call 1-855-885-0287. Members and providers with questions about CCCW can call 1-877-622-6700, email Kris.Kubnick@communitycarecw.
Members are also encouraged to call their local Aging and Disability Resource Center (ADRC) if they have questions about the transition. Members should also note that NorthernBridges will begin transferring information about their care plan and providers to CCCW in early October. However, members who contact their ADRC before October 15 to change to the IRIS (Include, Respect I Self-Direct) program will have their records sent to IRIS and not CCCW.
Providers should note that NorthernBridges will continue to operate Family Care through the end of the year and providers should continue to carry out business with the NorthernBridges care management and provider relations team as usual. Like NorthernBridges, CCCW contracts with WPS for third party administrator (TPA) claims processing and there are no anticipated delays in the processing and payment of claims. The claims processing and call center procedures will be no different with CCCW than what they are currently with NorthernBridges, according to DHS.
DHS announced in August that it would offer a contract to Community Care of Central Wisconsin to become the new managed care organization for the region that includes Ashland, Barron, Bayfield, Burnett, Douglas, Iron, Polk, Price, Rusk, Sawyer and Washburn Counties.
The links to the informational meeting schedules are below: