From: Forbes McIntosh, GPS, WALA Lobbyist –
The Department of Health Services announced Thursday that it plans to award a contract to Medical Transportation Management, Inc. (MTM) to manage non-emergency medical transportation services for certain Medicaid and BadgerCare Plus members. MTM will replace LogistiCare as the state’s non-emergency medical transportation services (NEMT) manager.
“One of the Department’s top priorities has been to secure a new transportation services manager who will be able to assist certain Medicaid and BadgerCare Plus members to get to their covered medical services if they have no other way to get there,” said DHS Secretary Kitty Rhoades. “It is also important for BadgerCare Plus and Medicaid members who schedule rides to covered services through the current NEMT manager, LogistiCare, to know that there are no changes for them at this time and they should continue scheduling rides through LogistiCare.”
DHS issued a request for proposals for a statewide non-emergency medical transportation services manager after LogistiCare announced in November that it would be canceling its $38 million annual contract with the state, citing insufficient data in the RFP on ridership. For a time, it was believed that LogistiCare would submit a new bid after a revised RFP was released by the state, however LogistiCare officials ultimately decided against it.
Following issuance of its intent to award contract, DHS plans to finalize terms of the contract with MTM. According to DHS, the new contract will incorporate changes based on feedback from members and stakeholders. These changes include:
- A requirement that members and health care providers are able to create reservations online;
- A requirement that members have the ability to submit complaints online;
- A clarification and implementation of member appeals and fair hearing process; and
- Establish liquidated damages for issues such as:
- Failure to provide transportation;
- Transportation providers arriving late;
- Transportation providers using vehicles that do not meet established vehicle standards;
- Transportation providers failing to transport members to dialysis and cancer treatments and getting members there on time; and
- Ensuring call hold times are within compliance minimums.