Exciting picture, isn’t it? No pretty image of a house. No lovely landscaping. Just a foundation.
BUT – where would a house be without a good strong foundation?
From the time I first became involved with healthcare quality improvement, I have found that one of the most difficult challenges is convincing providers that 1) quality improvement is NOT the same as quality assurance and that 2) quality improvement models are not designed to ADD to the workload, but rather to enable you to better tackle and conquer your workload. In other words, quality improvement should be the foundation for all work that you do!
As WALA’s Diamond Program Coordinator, I have already heard from some providers who feel they cannot join the program because their existing workload is too much! If I accomplish nothing else in this role, I hope that I can put an end to the notion that quality work will only add to the workload. There is a perception that quality work is separate and therefore “on top of” your daily work life.
Don’t get me wrong, folks. There is work involved in putting a quality improvement program and processes into place. The most demanding work is getting things set up initially. Keep in mind though that the goal of ALL phases of this work is to make your community more successful in the care it provides and more successful as a business by improving HOW you do the work that you do. The Diamond Program can help you in this goal!
The Diamond Program will give you training, education, tools and other resources to help you build a FOUNDATION of quality. Although initially, you may feel like your workload has increased – over a short amount of time you will see that the processes you put in place as a result of careful, thoughtful quality improvement work will actually DECREASE your workload!